As with any authorized retailer of Vionic shoes, you may return or exchange your merchandise for any reason within 30 days of purchase if the original purchase was made on vionicshoes.com. When you purchase from our website returns for refunds will be credited to the original form of payment. Original shipping charges are not refunded.
We cannot process returns or exchanges for purchases made through other retailers.
Holiday Extended Returns
All Gift Purchases made on vionicshoes.com between November 1, 2024 through December 25, 2024 can be returned until January 31, 2025.
FREE to drop off your return/exchange
- Start your FREE return here and choose the “Return Bar” option.
- Receive a QR code via email for no-contact drop off.
- Drop off your shoes in their original shoe box at your closest Happy Returns Return Bar.
No shipping box or label needed. - Your refund/exchange will be initiated immediately.
Please allow 48-72 hours for processing. - Your shoes are then shipped back to our warehouses in reusable packaging for a more sustainable process from start to finish.
$7 fee to mail your return using our pre-printed label
- Start your return here and choose the “Mail” option. A fee of $7 will be deducted from your refund.
- Print the pre-paid shipping label and attach to a shipping box.
Make sure to remove any other labels from box. - Mail your shoes back via UPS location within 30 days.
- Please allow 48-72 hours for processing.
- Be sure to use only our pre-paid return labels so we can track your return. We are unable to refund lost returns using labels other than our own.
Final sale items are not eligible for return. Vionic Shoes is not responsible for returns until they are received in our warehouse. Shoes must be returned in their original shoe box. Original shipping charges are not refundable.